Cancellation of Service

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Cancellation of service upon the client’s request can be done with 14 days’ notice of your contract’s end day. All services are set up as a 24-month contract. If you wish to reinstate the service the reactivation along with installation fee will be applied, $250.00, this is subject to change based on the location of service. All rental equipment must be returned within 14 days of cancellation, or a fee of $250.00 will apply. If you wish to terminate your contract prior to the 24-month term, an early termination fee will apply based on 3 months of payment equal to the service plan. 

 

Account suspension and Termination, if account payments are overdue by 14 days the service to your account will automatically be suspended, failure to make payment on overdue accounts will result in termination of the account, after 30 days of delinquent payment. Interest charges and reactivation free will apply to have the account reinstated. NSF fees will result in a fee of $50.00. Muskoka Wifi has the right to suspend access until late fees, interest fees, and account fees are reconciled. The monthly contract fees will continue to be due if you are still under the 24-month contract.

 

You have been provided with residential internet service, if the internet is being used to operate a business this must be presented prior to installing service. You are provided an Mbps according to our plans from 10, 25, 50 Mbps etc.

 

Liability Release 

 

This agreement affects any rights you and or anyone using your connection may have if you or the computer network in use by your organization, yourself and or anyone using said connection incurs a loss of any form of electronic data and or any other forms of loss.

 

I hereby release, waive, discharge and covenant not to sue Muskoka Wifi Inc. and any of their agents or employees for any liability, claim and/or cause of action arising out of or related to any security breach, loss of data, or irreparable damage (including but not limited to monetary and reputation) that occurs as a result of the use of internet connection install by Muskoka Wifi Inc.

 

I and or on behalf of anyone who may have access to my connection agrees to indemnify and hold harmless the Muskoka Wifi Inc. whether data loss is caused by my negligence, the negligence of the Muskoka Wifi Inc. or the negligence of a third party. I and or on behalf of anyone who may have access to my connection further agrees that this Release and Waiver of Liability shall bind the Myself and or on behalf of anyone who may have access to my connection. I and or on behalf of anyone who may have access to my connection hereby further agrees that this Release and Waiver of Liability shall be construed in accordance with the laws of Ontario, Canada.

 

By continuing to use Muskoka Wifi Inc service you agree to this Release and Waiver of Liability, I state that I have read and understood the conditions set forth in this Release and that I agree to all conditions set forth herein, and that I agree to this voluntarily during the use of provided service.

 

Service at Muskoka Wifi we are committed to providing seamless service to our clients, in the event the services are interrupted due to upgrades, clients will be given notice of such event. As we work to provide the best possible service to our clients at times we are required to maintain, replace, or repair equipment that may result in interrupted service.  Inclement weather and power outages may result in interrupted service. Muskoka Wifi is not accountable if such events are to occur and cause you to experience lower speeds or dysconnectivity. 

 You fully understand and accept that under no circumstance will Muskoka Wifi be held accountable or will be providing compensation for such events. Muskoka Wifi will work to promptly address any outages within a reasonable timeline.

 

Servicing your area Muskoka Wifi will conduct a test to see if our services will be available at your residence or business. Service may not be eligible and may result in additional equipment such as a mast and or tower, if this is required you will be notified, and an estimate will be provided to you. The cost of such structures will be owned and the responsibility of the landowner and or service holder. If you are renting, it is your reasonability to seek permission from the landowner prior to us installing any services. Muskoka Wifi assumes no liability whatsoever for any claims, damages, losses, or expenses arising out of or otherwise relating to the installation of structures after which they are installed. It is your responsibility to ensure the equipment is maintained.

 

Your service is intended for your residential use only, this service cannot be affiliated or used to bring internet to surrounding residential properties. Failure to comply will result in the termination of your service.

 

Our service plans come with unlimited bandwidth, Muskoka Wifi monitors bandwidth in accordance to manage monthly download and upload activity, the bandwidth is delivered to household or businesses used based on the chosen plan, this does not account for the service to be used for public access, used for excessive conduct on the internet over many sites. If we discover the use of the internet is being uses for purposes other than household or small business use Muskoka Wifi Inc. can cancel the service or reduce capacity to the service if we suspect abuse of service.

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I understand that Muskoka Wifi Inc technicians are not responsible for burying cables, if an extended cable is required it would be the homeowners' responsibility to bury the cable.

 

Requirement: to have optimal service you must have a router/ modem to support the service. you can supply your own equipment, however, we do not support all equipment and your networking equipment may not be compatible with our service and there may be an additional fee for the setup of equipment which is not provided by Muskoka Wifi Inc for more information our installation support will be able to determine if your equipment is compatible. Muskoka wifi offers equipment at an additional cost depending on your preference and or requirements for your personal network. 

 

For more information please contact our sales@muskokawifi.ca or call 705-795-9434.

 

Technical support is available at support@muskokawifi.ca or by phone at 705-795-9434 

 

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